Privacy Policy

At Panchakarma Herbals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us. Our store is powered by Shopify, which provides the eCommerce platform used to sell our products.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Details (processed securely through payment gateways)
  • Order History

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Cookies
  • Website Usage Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Respond to your inquiries
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Send promotional emails or offers (only if you have opted in)

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers including:

  • Shopify
  • Payment Gateway Providers
  • Shipping & Courier Partners
  • Marketing & Analytics Providers
  • Government Authorities when legally required

These service providers only receive the information necessary to perform their services.

4. Payment Security

All online payments are processed through secure third-party payment gateways. Panchakarma Herbals does not store your complete debit card, credit card, or banking information on our servers.

5. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Analyze visitor traffic
  • Deliver personalized shopping experiences

You can disable cookies anytime through your browser settings.

6. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may send:

  • Product launches
  • Exclusive discounts
  • Health tips
  • Offers and promotions

You may unsubscribe at any time by clicking the Unsubscribe link in our emails or contacting us.

7. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information (subject to legal obligations)
  • Opt out of marketing communications
  • Request information about how your data is used

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page along with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Panchakarma Herbals

Email: md@soulcurepharmaceuticals.com

Phone: +91-8894941813

Consent

By using our website, creating an account, or placing an order, you agree to the collection and use of your information as described in this Privacy Policy.