Refund Policy
At Panchakarma Herbals, customer satisfaction is our priority. We strive to provide high-quality Ayurvedic and herbal products. Please read our Refund Policy carefully before making a purchase.
Returns
Due to the nature of our herbal and wellness products, we do not accept returns of products once they have been delivered, unless the product received is damaged, defective, expired, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, expired, or incorrect item, please contact us within 48 hours of delivery.
To process your request, please provide:
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Your order number
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Photos of the product and packaging
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A brief description of the issue
After verification, we will offer a replacement or refund, as applicable.
Refunds
Approved refunds will be processed to your original payment method within 5–7 business days after the request has been approved. Processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Non-Refundable Items
The following items are not eligible for refunds or returns:
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Opened or used products
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Products damaged due to misuse or improper storage
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Products returned without prior approval
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Products requested for return after the specified reporting period
Replacement Policy
If your replacement request is approved, we will dispatch the replacement product at no additional cost.
Contact Us
For any refund, replacement, or cancellation requests, please contact us:
Panchakarma Herbals
Email: md@soulcurepharmaceuticals.com
Phone: +91-8894941813
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.